Salamanca Market
Nicky River Uggs Stall Site 206
Salamanca Place, Hobart, Tasmania
Our stall is open every Saturday 8.30am-3.00pm.
Workshop Direct Sales
935 Nicholls Rivulet Road, Nicholls Rivulet, Tasmania, Australia 7112
Ugg boots and slippers. Handmade in the Huon Valley, Tasmania.
As well as our online store you can purchase your Nicky River Uggs at our Salamanca Market stall site 206 every Saturday 8.30am-3pm, Salamanca Place, Hobart.
Our Nicholls Rivulet Workshop is open Tues-Thurs 10am-4pm and Friday 10am-2pm for workshop direct sales.
Christine and Brett.
We know it can be difficult to choose the perfect product online, which is why we are pleased to provide a simple exchange and refund process.
We are happy to exchange (within 14 days of purchase within store, or 14 days of delivered date) size, colour or style on the basis that the returned item is in original new condition accompanied with proof of purchase. Additional cost may apply if changing to a different style or size. Any postage will be at your cost.
Important Things to Note
There are a few important things to know before returning an item:
Due to non-refundable fees, all refunds will be less 6% processing fees.
How do I return my order?
To return your item to us, please contact us at nickyriveruggs@gmail.com to provide your name and the details of what you would like to return. Please also provide details of your request - whether a refund or exchange (please detail the item you would like and we will pop it aside for you).
Address your parcel to:
Nicky River Uggs (Returns)
PO Box 76
Snug TAS 7054
Place your ugg boots or slippers or other item neatly in a sealed bag inside a post satchel for added protection during transit. Please enclose an pre-paid, self-addressed Australia Parcel Post satchel large enough for the exchanged items to be returned to you. Please include a note detailing the exchange.
Australia Post provide a tracking service. We recommend opting for a trackable service as we are unable to provide refunds for lost or misplaced items. Please ensure to record your name and return address on your parcel.
I purchased an incorrect size, can I exchange it?
We are happy to exchange size, colour or style on the basis that the item is in original unworn condition accompanied with proof of purchase and tags and returned within 14 days of receiving the item. Please contact us before returning items to ensure we have what you require. Additional cost may apply if changing to a different style or size.
What if my item arrives damaged or faulty?
We apologise if an item you have received is not in perfect condition. Please email an image of the item you received, along with proof of purchase and any relevant information to nickyriveruggs@gmail.com.
Our Ugg boots and slippers are hand made in the Huon Valley, Tasmania.
We are Tasmanian family owned and operated and we are the first and only manufacturers of Ugg boots and slippers in Tasmania.
We hand make all our Nicky River brand Ugg boots, slippers and sheepskin accessories and gifts at our rural workshop in the Huon Valley.
We use the best quality double faced A-grade Australian sheepskins for all our ugg boots and slippers. Every Ugg is individually hand made.
Our Nicky River Uggs are sold exclusively by us on our website, direct sales at our workshop in Nicholls Rivulet and at our stall at Salamanca Market in Hobart, Tasmania
Postage is calculated by Australia Post within Australia. We now post orders internationally.
Christine and Brett Kinnear
Ugg Boot Makers
Hi, we are Christine and Brett, husband and wife team, and the creators of Nicky River Uggs. We hand make all our Nicky River brand Ugg boots, slippers and sheepskin products gifts at our rural workshop at Nicholls Rivulet in the Huon Valley.
We moved from Western Australia to Tasmania in 2013 for a tree-change and the cool climate. We found our corner of paradise on 28 acres in rural Huon Valley and built our house.
We had been retailing Australian made ugg boots and slippers at our Salamanca Uggs stall at Salamanca Market in Hobart for six years so we got to know a lot about ugg boots. We wanted a local Tasmanian product but couldn’t find anyone in Tasmania who made sheepskin boots and slippers and so we decided to do it ourselves. We wanted to make high quality, yet affordable, Ugg boots. Christine has loved sewing since she was a teenager so the transition from fabrics to sheepskin has been very smooth.
We set up our workshop on our rural property in the Huon Valley and in June 2019 we began making our first baby ugg boots. Our business has grown and we now make a full range of ugg boots and slippers plus sheepskin accessories and gifts. Our Uggs are comfy, warm and luxurious and, of course, Tasmanian.
Keeping us company are Molly our dog, growing flock of sheep, Forest our alpaca and chickens.
DISCLAIMER:
We are not affiliated with the American company Deckers Outdoor Corporation and their “UGG Australia” brand nor do we sell their products. All ugg boots sold by Nicky River® are made from 100% Australia's finest natural sheepskin and are handmade by us in our workshop in the Huon Valley. The terms “ugg”, “ugg boots” or “uggs” are generic terms in Australia that describe sheepskin boots.
Salamanca Market
Nicky River Uggs Stall Site 206
Salamanca Place, Hobart, Tasmania
Our stall is open every Saturday 8.30am-3.00pm.
Workshop Direct Sales
935 Nicholls Rivulet Road, Nicholls Rivulet, Tasmania, Australia 7112