Salamanca Market
Nicky River Uggs Stall Site 206
Salamanca Place, Hobart, Tasmania
Our stall is open every Saturday 8.30am-3.00pm.
Workshop Direct Sales
935 Nicholls Rivulet Road, Nicholls Rivulet, Tasmania, Australia 7112
Ugg boots and slippers. Handmade in the Huon Valley, Tasmania.
As well as our online store you can purchase your Nicky River Uggs at our Salamanca Market stall site 206 every Saturday 8.30am-3pm, Salamanca Place, Hobart.
Our Nicholls Rivulet Workshop is open Tues-Thurs 10am-4pm and Friday 10am-2pm for workshop direct sales.
Christine and Brett.
CUSTOM MADE ORDERS
We make our styles in colours that are our standard range of colours. If you would like a style in a colour other than our standard range we are happy to custom make your order. When placing a custom made order please make sure you have consulted our sizing and measuring chart so you order the correct size. Because we make custom orders especially for you they are a fixed sale and are non-refundable and non-exchangeable.
CANCELLATION OF ORDER
We are happy to refund the cancellation of your order if you email your cancellation prior to dispatch. If your order has been dispatched then it is too late and your order will not be refunded.
Due to non-refundable fees, all refunds will be less 6% processing fees.
WARRANTY
We stand by our products and offer a total quality guarantee. Our products will be free from any material defects or faulty workmanship. However, if a defect manages to slip through undetected prior to sale, this defect will become apparent within 90 days and you will receive 100% of the purchase price by either an exchange or refund. Wear and tear, however, is not covered by guarantee.
Variations in colour and texture in sheepskins or its wool should not be regarded as a fault. These are unique traits of a natural product.
We will assess the product for manufacturing faults. If a minor fault is established, we will repair the product. If we are unable to repair the product or a major fault is established, you may elect to replace the product with a new product of the exact same value or receive a refund.
Should you experience a problem with your footwear within 90 days of purchase and need to return your order, please follow the directions given once you have contacted us. Please note that if the returned footwear is found not to be defective in either manufacturing or materials but rather have symptoms of wear, the footwear will then be returned to you at your cost.
Some wear and tear issues not covered by our footwear warranty, regardless of the age of the footwear, include but are not limited to: physical characteristics (uggs are not supportive footwear), toe blow-outs (holes in the toe area), forced tears, mouldy/rotten footwear and abusive treatment.
If you believe the goods you received are faulty, please contact us immediately via email (nickyriveruggs@gmail.com) with the following important information:
NB: Warranty becomes void (regardless of the age of the footwear) if footwear is not worn or kept in accordance with the manufacturer's recommendations as per our care and cleaning information.
DELIVERY DISPUTES
If tracking numbers show the status of the delivery has been successful, but you are disputing you have not received your item(s) then, please contact us and we will help investigate it for you.
If for any reason you received your parcel that has been damaged when on transit then you can contact us, send photographic evidence to credit your claim and we will help you to sort it out.
If for example: You have not received your parcel yet but the tracking indicates that the parcel was successfully delivered but you are disputing no one has made delivery then, the customer "you" must contact the Australia Post to investigate this further. Nicky River Uggs is not responsible for such claim but we can assist in resolving this issue with the carrier.
If this has occurred and you would like us to help assist you resolving your case with Australia Post then please contact us on nickyriveruggs@gmail.com or 0419 858 233. We will be happy to help you.
Our Ugg boots and slippers are hand made in the Huon Valley, Tasmania.
We are Tasmanian family owned and operated and we are the first and only manufacturers of Ugg boots and slippers in Tasmania.
We hand make all our Nicky River brand Ugg boots, slippers and sheepskin accessories and gifts at our rural workshop in the Huon Valley.
We use the best quality double faced A-grade Australian sheepskins for all our ugg boots and slippers. Every Ugg is individually hand made.
Our Nicky River Uggs are sold exclusively by us on our website, direct sales at our workshop in Nicholls Rivulet and at our stall at Salamanca Market in Hobart, Tasmania
Postage is calculated by Australia Post within Australia. We now post orders internationally.
Christine and Brett Kinnear
Ugg Boot Makers
Hi, we are Christine and Brett, husband and wife team, and the creators of Nicky River Uggs. We hand make all our Nicky River brand Ugg boots, slippers and sheepskin products gifts at our rural workshop at Nicholls Rivulet in the Huon Valley.
We moved from Western Australia to Tasmania in 2013 for a tree-change and the cool climate. We found our corner of paradise on 28 acres in rural Huon Valley and built our house.
We had been retailing Australian made ugg boots and slippers at our Salamanca Uggs stall at Salamanca Market in Hobart for six years so we got to know a lot about ugg boots. We wanted a local Tasmanian product but couldn’t find anyone in Tasmania who made sheepskin boots and slippers and so we decided to do it ourselves. We wanted to make high quality, yet affordable, Ugg boots. Christine has loved sewing since she was a teenager so the transition from fabrics to sheepskin has been very smooth.
We set up our workshop on our rural property in the Huon Valley and in June 2019 we began making our first baby ugg boots. Our business has grown and we now make a full range of ugg boots and slippers plus sheepskin accessories and gifts. Our Uggs are comfy, warm and luxurious and, of course, Tasmanian.
Keeping us company are Molly our dog, growing flock of sheep, Forest our alpaca and chickens.
DISCLAIMER:
We are not affiliated with the American company Deckers Outdoor Corporation and their “UGG Australia” brand nor do we sell their products. All ugg boots sold by Nicky River® are made from 100% Australia's finest natural sheepskin and are handmade by us in our workshop in the Huon Valley. The terms “ugg”, “ugg boots” or “uggs” are generic terms in Australia that describe sheepskin boots.
Salamanca Market
Nicky River Uggs Stall Site 206
Salamanca Place, Hobart, Tasmania
Our stall is open every Saturday 8.30am-3.00pm.
Workshop Direct Sales
935 Nicholls Rivulet Road, Nicholls Rivulet, Tasmania, Australia 7112